Support

We reply in English or French. For any question, suggestion or bug: contact@pourquoi.app. We usually reply within a few business days.

Premium subscription

How do I cancel my subscription?

Open Settings › your name › Subscriptions, select pourquoi.app, then Cancel subscription. You keep Premium access until the end of the paid period. You can also manage your subscriptions at apps.apple.com/account/subscriptions.

How do I restore purchases on a new device?

Sign in with the same Apple ID, open the subscription screen in the app and tap Restore purchases.

Refund requests

Refunds are handled by Apple. Use reportaproblem.apple.com to open a request with Apple Support.

Screen Time

Screen Time authorization is optional. To revoke it: Settings › Privacy & Security › Screen Time › See apps that have access, then remove pourquoi.app.

“Ask Why” Shortcut

The Shortcut works on iOS 26 and later. To use it as an automation: Shortcuts › Automation › Personal Automation, trigger App is opened, action Ask Why. iOS may show “Ask Before Running”; disable it for a silent trigger (not guaranteed to be 100% silent).

Frequently asked questions

• Does the app send my data? No, see Privacy Policy.
• Does the app block other apps? No, it is not a blocker.
• Android version? Not planned at this stage.

Delete my data

See the Data deletion page.